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Terms of Service

Effective from November 15, 2026.

This English translation is provided for convenience. The Japanese version is the official text and prevails if the two differ.

These Terms of Service (the “Terms”) set out the conditions for using Mockedule (the “Service”), which is provided by Noop, LLC. (“we”, “us” or “our”). You must agree to these Terms before using the Service.

Article 1 (Definitions)

In these Terms, the following terms have the meanings set out below.

  1. “User” or “you” means an individual who has registered for the Service
  2. “Workspace” means the unit within the Service that a team works in, which contains projects, boards, shared pages and so on
  3. “Owner” means the user who created a workspace, or a user who holds the Owner role
  4. “Members” means users who have joined a workspace as its members
  5. “External participants” means users, such as clients and people from other companies, who have been invited to a project and are not members of the workspace
  6. “Plan” means the pricing tier that applies to a workspace (Free, Small, Standard, Team and so on)
  7. “Paid plan” means a plan for which fees are charged
  8. “User data” means text, images, board contents, comments, work logs and other information that a user enters into or sends to the Service

Article 2 (Scope of these Terms)

  1. These Terms apply to all aspects of the relationship between us and users concerning use of the Service
  2. The fees and conditions of use that we present in the Service or on our website form part of these Terms

Article 3 (Registration)

  1. Anyone who wishes to use the Service must agree to these Terms and the Privacy Policy and then register in the manner we specify
  2. We may decline to approve a registration if the applicant falls under any of the following. We may choose not to disclose the reason
    • The application contains false information
    • The applicant has previously violated these Terms
    • We otherwise consider the registration inappropriate

Article 4 (Account management)

  1. You are responsible for managing your email address and your sign-in methods (such as sign-in links sent by email or your Google account)
  2. Any action taken through a user’s account is deemed to have been taken by that user, except where it results from a cause attributable to us
  3. Users may connect AI clients such as Claude Code and claude.ai to the Service (connections via MCP). Any action that a connected client takes with the user’s permissions is likewise deemed to have been taken by that user

Article 5 (Fees and payment)

  1. Paid plans are charged at a flat fee per workspace, as shown on the pricing page of our website. Consumption tax is charged in addition, and the pricing page also shows the tax-inclusive amounts
  2. External participants are not included in the headcount, and no fees are charged for them
  3. Payment is accepted by credit card only. Payments are processed through the service of Stripe, Inc., which we engage for this purpose. Payment by invoice (bank transfer) is not accepted. We do not receive card numbers
  4. For a paid plan, the fee for the first period (one month or one year) is charged when you subscribe. After that, the plan renews automatically each period and is charged by the same method until it is cancelled
  5. A first subscription comes with a 14-day free trial under conditions we specify. Whether a free trial applies is shown on the subscription screen. When it applies, notwithstanding the preceding paragraph, the fee for the first period is charged on the day the free trial ends, and nothing is charged if you cancel before then
  6. Invoices and receipts are available from the Stripe page. Because we are not registered as a qualified invoice issuer, they are not qualified invoices under Japan’s invoice system
  7. Only the Owner of a workspace can subscribe to, change or cancel a paid plan

Article 6 (Changing the plan and the billing interval)

  1. The Owner can change the plan and the billing interval (monthly or yearly) at any time from the workspace settings
  2. A change takes effect immediately, and the difference is prorated over the days remaining in the current period. On a change to a higher plan, the difference is charged immediately; on a change to a lower plan, the difference is deducted from the next invoice. If you make a change during the free trial, no difference is charged, and the fee for the new plan is charged from the day the free trial ends
  3. A change to a lower plan is possible only if the current numbers of members and projects are within the limits of the new plan

Article 7 (Cancellation)

  1. The Owner can cancel a paid plan at any time from the workspace settings or from the Stripe page
  2. Cancellation takes effect at the end of the current period. Until then the workspace stays on its current plan, and at the end of the period it returns to Free. The cancellation can be undone at any time before the period ends
  3. Returning to Free does not delete members, projects or boards. However, while the workspace is over the Free limits, you cannot add members, create projects or place images

Article 8 (Refunds)

  1. Fees already paid are non-refundable, including when you change to a lower plan, cancel, or stop using the Service partway through a period
  2. Notwithstanding the preceding paragraph, where the cause is attributable to us, such as when we have charged you twice in error, we will issue a refund in the manner we specify

Article 9 (Late payment)

  1. If a charge to the card fails, Stripe charges it again and notifies the cardholder. The workspace stays on its current plan in the meantime
  2. If payment still cannot be confirmed after the repeated charges, the paid plan subscription ends and the workspace returns to Free

Article 10 (Changes to fees)

  1. We may change the fees and limits of paid plans
  2. If we raise fees, we will give notice at least 30 days before the change, by email to the Owner’s email address or in the Service. The new fees apply from the next period that begins after the date of the notice

Article 11 (User data)

  1. Rights in user data belong to the user or the lawful rights holder. We do not acquire rights in user data
  2. We store, copy and process user data only to the extent necessary to provide and maintain the Service, investigate issues and keep the Service secure. We do not use it for any other purpose
  3. You warrant to us that you have the right to enter your user data into the Service and to let project participants view it
  4. The Service does not run AI on user data. Progress summaries are written by the AI client that the user has connected; the Service itself does not write summaries. Data that a user passes to an AI client is handled in accordance with the terms of that client’s provider
  5. Depending on their roles in a project, members and external participants may view user data. Users decide who can view what through the workspace and project settings. A board for which a view link has been created can be viewed without signing in by anyone who has the link

Article 12 (External services)

  1. The Service integrates with external services such as Google (sign-in), GitHub (work activity), Figma (screen designs), Slack and Chatwork (chat notifications), Stripe (payments) and Anthropic (Claude clients)
  2. Use of external services is subject to the terms of their respective providers. If part of the Service becomes unavailable because of a fault in, or a change to the specifications of, an external service, we are liable to the extent provided in Article 16

Article 13 (Prohibited conduct)

In using the Service, you must not do any of the following.

  1. Violate laws, or act contrary to public order and morals
  2. Infringe the rights of others (such as copyright, trademark rights and privacy)
  3. Impersonate another person, or include false information in your registration
  4. Place an excessive load on the Service or its servers or network, or interfere with its operation
  5. Exploit defects in the Service, or gain unauthorized access to the Service without our consent
  6. Create additional workspaces or registrations improperly in order to circumvent the Free limits
  7. Resell the Service to third parties without our consent
  8. Do anything else that we consider inappropriate

Article 14 (Restriction of use and termination of registration)

  1. If a user violates these Terms, or we determine that a user is likely to violate them, we may restrict that user’s use of the Service or terminate their registration without prior notice. We are not liable for any damage the user suffers as a result
  2. When we restrict a user’s use or terminate their registration, we will notify the user by email to the registered email address, unless we determine that notification is inappropriate. The user may raise an objection with us by the methods in Article 18
  3. We may decline to approve a new registration by a user whose registration we have terminated if it uses the same email address or the same external account

Article 15 (Changes to, suspension and discontinuation of the Service)

  1. We may change the content of the Service
  2. We may suspend all or part of the Service for maintenance, outages, natural disasters or other unavoidable reasons
  3. We may discontinue the Service. If we do, we will notify users at least 60 days before the date of discontinuation and explain how to export user data

Article 16 (Disclaimer of warranties and limitation of liability)

  1. We do not warrant that the Service is free of defects, is fit for the user’s purposes, or will operate without interruption
  2. Where we are liable to compensate a user for damage, our liability is limited to the total amount of fees that the user’s workspace paid us in the 12 months up to and including the month in which the damage occurred, except in cases of our willful misconduct or gross negligence
  3. Where the Consumer Contract Act or any other law provides otherwise, that provision prevails over the limit in the preceding paragraph

Article 17 (Changes to these Terms)

  1. We may change these Terms. When we do, we will make the content of the change and its effective date known on our website and in the Service at least 14 days before the effective date
  2. Changes that are disadvantageous to users are made in accordance with the Civil Code’s provisions on standard terms of contract. If you use the Service after the date on which a change takes effect, you are deemed to have agreed to the change

Article 18 (Notices)

  1. Notices from us to users are given by email to the registered email address or in the Service
  2. Notices from users to us are accepted through “Support” in the Service, the contact form on our website, or by email to hello@mockedule.com

Article 19 (Assignment of rights and obligations)

You may not assign your contractual status, rights or obligations under these Terms to a third party without our written consent.

Article 20 (Governing law and jurisdiction)

  1. These Terms are interpreted in accordance with the laws of Japan
  2. Any dispute between us and a user concerning the Service is subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance

Supplementary provisions

These Terms are effective from November 15, 2026.